From the moment an employee complaint is lodged, your company is responsible for ensuring the matter is managed with procedural fairness.
How you handle an incident from first report to outcome has a significant impact on legal liability and reputational risk.
Improperly gathered material may not be admissible as evidence should the matter escalate to legal proceedings. Our processes and methods have been tested many times and have a 100% success rate.
Our workplace investigators provide expert advice, tools, processes, and knowledge when conducting investigations and/or supporting in-house investigations.
Investigating an allegation is never fun, particularly when the stakes are high and or dealing with a colleague or very senior people.
While HR practitioners are generally skilled at building teams and strong company cultures, many may not have experience managing behavioral incidents and workforce investigations and/or may see this task as conflicting with building internal relationships.
We can provide support at any stage, from conducting a full workplace investigation from start to finish, to advising and guiding your team through the process and reviewing steps taken.
Importantly, we are licensed to perform workplace investigations in all Australian jurisdictions.
In South Australia, only persons authorised under the Security and Investigation Industry Act 1995 (SA) are permitted to conduct investigations on a fee or reward basis.
EMA Consulting is uniquely placed in this space. We are licensed to conduct workplace investigations and have the required employee relations expertise to ensure that the investigation is fit for purpose.
Our investigators are experienced in conducting investigations from operational to executive and board levels of an organisation, on matters such as bullying and harassment, sexual and racial harassment, and misconduct investigations.
We conduct investigations for employers of any size and across all industries, including aged care, health and welfare services, aviation, retail, tourism, building and construction, private hospitals, banking and finance, hospitality, manufacturing, fast food, oil and gas, higher education, not-for-profits, local and State government.
Outsourcing investigations is one option, another is to conduct investigations in-house. However, many other matters related to performance management and behavior management are part of a supervisor’s workload.
Our employee case management software MyEMS is a best-practice system developed and refined over many years that promotes consistent management of process flows and documentation from the initial recording of a workplace behavioral incident through to potential court representation.
As well as supporting our own robust investigations process, MyEMS is available to clients through subscription to assist in managing their own in-house (or hybrid) workplace investigations, with ongoing training and support provided by EMA Consulting.
MyEMS is more than software; included in the subscription is a rapid response telephone support function that puts you in contact with one of our employee relations experts while you are working on a matter.