CONTACT OFFICER
Contact Officers are often the initial point of contact for a complaint and an integral part of any rational business approach to managing the risks posed by inappropriate and unlawful behaviour in the workplace.
ABOUT THIS COURSE
Considering the importance of EEO, work health and safety (“WHS”) legislation and the existing penalties for breaching these laws, no organisation can afford to be exposed to the risks posed by bullying and harassment. Contact Officers are an integral part of any rational business approach to managing the risks posed by inappropriate and unlawful behaviour in the workplace. Contact Officers are often the initial point of contact for a complaint.
A competent Contact Officer is a solid asset to any business.
Maximum number of attendees:
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24 at EMA Consulting training facility
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24 at client premises (subject to relevant COVID-19 restrictions)
GROUP TRAINING
FULL DAY
TRAINING COURSE
AVAILABLE FACE-TO-FACE
OR ONLINE
$4100
At EMA Consulting Training Facility. Catering available for an additional $600
$4100
On site at client premises
NB: prices quoted are ex GST and subject to change without notice.
Some Accountable Leader product subscriptions include discounted training. Contact us for details.
A handbook is included and will assist trained Contact Offices to recall the critical aspects of this training course and provide a valuable and consistent approach to handling the challenges faced by Contact Officers.
COURSE CONTENT
UNLAWFUL BEHAVIOUR
• Legislative Framework
• Discrimination
• Harassment
• Workplace Bullying
THE ROLE OF A CONTACT OFFICER
• The Role of a Contact Officer
• Functions of a Contact Officer
• Key Considerations
• Important Skills
• Active Listening
• Assessment of Complaints
• Tips and Techniques
PRACTICAL EXERCISES
• Case Studies
• Self-Assessment Questions
WHO SHOULD PARTICIPATE?
Suitable for appointed Contact Officers.