CONTACT OFFICER

Contact Officers are often the initial point of contact for a complaint and an integral part of any rational business approach to managing the risks posed by inappropriate and unlawful behaviour in the workplace.

ABOUT THIS COURSE​

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Considering the importance of EEO, work health and safety (“WHS”) legislation and the existing penalties for breaching these laws, no organisation can afford to be exposed to the risks posed by bullying and harassment. Contact Officers are an integral part of any rational business approach to managing the risks posed by inappropriate and unlawful behaviour in the workplace. Contact Officers are often the initial point of contact for a complaint.

A competent Contact Officer is a solid asset to any business.

Maximum number of attendees:

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• 24 at EMA Consulting training facility 

• 24 at client premises (subject to relevant COVID-19 restrictions)

A handbook is included and will assist trained Contact Offices to recall the critical aspects of this training course and provide a valuable and consistent approach to handling the challenges faced by Contact Officers.

COURSE CONTENT

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UNLAWFUL BEHAVIOUR

• Legislative Framework
• Discrimination
• Harassment
• Workplace Bullying

THE ROLE OF A CONTACT OFFICER

• The Role of a Contact Officer
• Functions of a Contact Officer
• Key Considerations
• Important Skills
• Active Listening
• Assessment of Complaints
• Tips and Techniques

PRACTICAL EXERCISES

• Case Studies
• Self-Assessment Questions

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WHO SHOULD PARTICIPATE?

Suitable for appointed Contact Officers.

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