Considering the importance of EEO, work health and safety (“WHS”) legislation and the existing penalties for breaching these laws, no organisation can afford to be exposed to the risks posed by bullying and harassment. Contact Officers are an integral part of any rational business approach to managing the risks posed by inappropriate and unlawful behaviour in the workplace. Contact Officers are often the initial point of contact for a complaint.
A competent Contact Officer is a solid asset to any business.
Maximum number of attendees:
24 at EMA Consulting training facility
24 at client premises
Suitable for appointed Contact Officers.
A handbook is included and will assist trained Contact Offices to recall the critical aspects of this training course and provide a valuable and consistent approach to handling the challenges faced by Contact Officers.
Unlawful behaviour
• Legislative Framework
• Discrimination
• Harassment
• Workplace Bullying
The role of a contact officer
• Functions of a Contact Officer
• Key Considerations
• Important Skills
• Active Listening
• Assessment of Complaints
• Tips and Techniques
Practical exercises
• Case Studies
• Self-Assessment Questions
($4,100 for clients with a current MyEms Subscription)
NB: Excludes GST, room hire, catering and reasonable travel and accommodation expenses when face-to-face training us delivered outside of the Adelaide metropolitan area.
Unsafe behaviours underpin the evolution of a destructive workplace culture. This course provides learners with awareness of psychosocial hazards, and the subsequent psychological and physical impact that unsafe behaviours have on individuals, teams, and organisations.
Workplace investigations can be a difficult and time consuming process, and often organisations are needlessly exposed to risk. This course dispels the myths surrounding workplace investigations and managing employees.
Supervision Essentials course is ideally suited to the new manager – who is responsible for a team of employees for the first time. It covers the essential requirements when making the transition to a leadership position.
